Pocket Guide Cookie policy

PocketGuide’s websites and online services may use “cookies.” Cookies enable you to use shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products. Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites. We use the following categories on our websites and other online services:

Category 1 — Strictly Necessary Cookies
These cookies are essential to enable you to browse around our websites and use their features. These cookies are essential for the proper execution of services like shopping baskets and e-billing.

Category 2 — Performance Cookies
These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 3 — Functionality Cookies
These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-PocketGuide websites.
 

PocketGuide Privacy Policy

At PocketGuide, we are committed to respecting your privacy. This policy is designed to help you understand how we collect, use, and share information that we collect through the PocketGuide websites, mobile applications, and other services we operate. We process your data in conformity with GDPR requirements.

You may be asked to provide personal information anytime you interact with us or one of our affiliates, such as when you use one of our mobile apps. The types of information we collect depends on how you use our services.

We collect information in a few different ways:
1. When you give it to us or give us permission to obtain it When you sign up for or use PocketGuide you voluntarily share certain information including your name, telephone number, email address, payment card information, vehicle information, and any other information you give us. When you use PocketGuide to make a purchase, we collect information related to the transaction. You may also have the option to share other information about yourself such as your gender, age and preferred language.

2. When a third-party gives it to us We may collect your information when a third-party provides your information to us to use our services. 3. We collect technical information when you use our Services

When you use a website, mobile application or other internet service, certain internet and electronic network activity information gets created and logged automatically. This is also true when you use PocketGuide.

Here are some of the types of information we collect:

• • Internet or other electronic network activity information, such as information about your interactions with our services. This includes information about the content you view, the time you spend viewing the content, and the features you access on the services that we collect using cookies, pixels, and other technologies;
• • Identifiers, such as your Internet Protocol (IP) address, device identifiers (including the manufacturer and model), and Media Access Control (MAC) address;
• • Geolocation data, such as where you are located when you use our Services; and
• • Standard server log data, such as your application version number, computer type (Windows or Macintosh), screen resolution, operating system, browser type and version, and the date and time of your visit.

• We may also aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this policy.

How we use your information

We collect and use your information so that we can operate effectively and provide you with the best experience when you use our app and/or web products. We also use the information we collect for the following purposes:

• • Fulfillment of purchases; supplying the purchased services; and communicating with you about and keeping proper records of those transactions;
• • Customer support, such as notifying you of any changes to our services; responding to your inquiries via email, phone, writing, or social media; investigating and addressing concerns raised by you; and monitoring and improving our customer support responses;
• • Improving our services, such as conducting data analysis and audits; developing new products and services; enhancing our websites and mobile apps to improve our services; identifying usage trends and visiting patterns; conducting customer satisfaction, market research, and quality assurance surveys; determining the effectiveness of our promotions; meeting contractual obligations;
• • Marketing and promotions, such as sending you emails and messages about news and new promotions, features, products and services, and content; providing you with relevant advertising on and off our services; and administering your participation in contests, sweepstakes and promotions; and
• • Legal proceedings and requirements, such as investigating or addressing claims or disputes relating to your use of our services; or as otherwise allowed by applicable law; or as requested by regulators, government entities, and official inquiries.

How and when we share your information

We may share the information we collect with:

• 1. Our wholly-owned subsidiaries and affiliates
  We share information within the PocketGuide family of companies that help us provide our services or conduct data processing on our behalf. If we were to engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this policy, we would share your information with a party involved in such a process (for example, a potential purchaser).
• 2. Third-party companies, service providers or business partners
  We rely on third parties to perform a few contractual services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to enable functionality on our Services, to provide you with relevant content (including advertisements), to process your payments, and for other business purposes.
• 5. Law enforcement agencies or government agencies
  We may share information with law enforcement agencies and/or the judicial system to confirm or dispute a traffic citation issued to you. We may also disclose information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or PocketGuide; or to detect, prevent, or otherwise address fraud, security or technical issues.
• 6. Your consent
  We may share your information other than as described in this policy if we notify you, and you agree.
• 7. Other services
  We may share your information with third parties to enable you to sign up for or log in to PocketGuide, or when you decide to link your PocketGuide account to those services.

Where we store your information

We process and store personal information inside the EU and other countries, including in countries that have privacy protections that may be less stringent than your jurisdiction.

How we secure your information

Although we take steps to safeguard personal information, no practices are 100% secure, and we do not guarantee the security of your information.